Frequently asked questions and answers
It’s easy! First, Create an account. Then browse our wholesale shop at your leisure, fill the cart and head to the checkout to submit your order.
Because as an official EU company our results achieved and shared experiences are our greatest satisfaction, combined with the trust and lasting relationships built over time we are clear about what we can provide.
Upon working together we will evaluate your and your company’s requirements and interests, offer you quality products and flexible service, sample orders to get started and custom solutions. Feel free to contact our team and see for yourself!
To apply wholesale discounts, add products to cart and thereafter depending on the product quantity you will receive a discount:
- Order 3+ pcs get 10% Off
- Order 10+ pcs get 25% Off
- Order 20+ pcs get 30% Off
- Custom discount for larger quantity: Contact Us
The minimum order value is a subtotal of €500.
It’s typically 11-16 business days from the moment we receive your funds.
We mostly use UPS, DHL and FedEx, but we can dispatch your order with other carriers as well based on your delivery location.
Sure thing! On your first order, you’re welcome to pick as many items as you wish, even if it’s just 1. Simply fill your shopping cart and head to checkout as you would with any other order.
But remember: the more items you order, the smaller the shipping cost per item as discount codes apply.
No, all the brands and models offered are displayed on the website.
Please know that there are substantial quantities of model variations and we process large orders around the clock. As a result, the stock is constantly changing and it’s not possible to track it online.
Usually, we replace the out-of-stock models with others that match up in value and/or are included in your order. It’s a good idea to leave a comment at the checkout with the model numbers you prefer as replacements in case it’s needed.
You’ll get a notification with all the details, whenever any items on your order are out of stock.
You can get store credit in this case. Please leave a comment at the checkout if this is your preference.
We update the invoice upon-request basis. If it’s necessary, please contact us at [email protected].
Please contact our team at [email protected].
Our mission is to provide you with excellent service, but we’re obliged to charge a service fee after the third modification within an order. For more details on this, please check our Terms of Service.
This charge does not apply to changes related to out-of-stock models.
We accept EURO, USD.
All prices in the invoice will be displayed in the currency you select.
Once you place the order, you’ll receive an email notification with our bank details.
If you haven’t received it, please check your Promotions and Spam folder.
We’ll send you a confirmation as soon as your funds reach us.
You can check your shipping costs by simply filling the shopping cart and entering your delivery address. The costs are automatically calculated at the checkout based on the delivery location, the number of items in the order and their total weight.
Remember: the more you order, the lower the shipping cost per item.
We’ll send you the tracking information as soon as your order gets dispatched.
Generally, it takes around 6-8 days once we receive the funds, provided that all models are in stock.
The items are usually shipped from main warehouse in Europe, Germany. Unless stated otherwise.
Not yet, but we’re working on it. Make sure to subscribe to our newsletter so that you don’t miss out on the news or any special promotions we announce.
This wholesale platform is operated by DIALEU Ltd., a legitimate EU-based company.
Please be aware that we’re not an official distributor of the brands. We act as an intermediary between the Client and the supplier of the items.
We only offer authentic items. You’ll also be happy to learn that they all come with their original packaging which is already included in the price.
Yes, we provide a 2-year warranty on all items as long as they haven’t been used. Once the item is sold to a third party, the client becomes responsible for the warranty.
We guarantee the quality of all our goods. If an unworn item is defective, we’ll replace it or its damaged parts, or refund the purchase amount in the form of store credit.
Replacement parts for used items can be provided upon request and we reserve the right to determine whether to provide them free of charge.
Sure! Anyone can become our client, be it a legal or a natural person. However, our focus is on B2B cooperation.