FAQ

Frequently Asked Questions (FAQ)

If you have any frequently asked questions (FAQ) about the Wholesale Brand Watches offered by DialDist for our B2B retailer customers, please look at the content below. This is not an exhaustive list of FAQ’s so please get in touch if you have a question that you can’t see the answer to in here.

 

How to browse the products and place an order?

To view the products and place a new order you need to register on our website and place an order:  https://dialdist.com/my-account/

Do You ship to international Locations?

Yes. Simply checkout as usual and select your country as normal

How long does shipping take?

Around 8-11 days on average.

When will I receive a tracking number?

Tracking information is available as soon as the order is dispatched. It takes around 6-7 days after payment confirmation.

Where are items dispatched from?

Our main warehouse is located in Asia.

In most cases, items are dispatched from Asia.

Do you provide shipping to Europe?

We provide an optional EU freight forwarding service that might be needed for our partners in Europe. Please contact us regarding freight forwarding options, fees, and other details.

What shipping methods do you use?

We use DHL Express, SF Express or Yodel Domestic shipping services. Each order comes with a tracking number and we do not charge anything for shipping.

Do you provide free shipping?

Free shipping is provided on all regular orders.

Do you provide a warranty?

Yes, we provide a 2-year warranty for all items as long as they are new. As soon as the item is sold to the third party the client is responsible for the warranty.

Do you provide items with the original packaging?

Yes, all of the products come with the original packaging.

Are you a legal company?

Yes. https://dialdist.com/ is operated by Ltd. DIAL OUTLET– an official EU based company.

Legal invoices are provided for all orders. All payments are made to our company account.

Do you provide other models and brands besides the ones which are on the website?

It is possible, feel free to contact us regarding this matter.

How will I know if my payment has been received?

As soon as payment is received you will receive a confirmation email in your e-mail.

How can I contact you?

Please feel free to contact us at: https://dialdist.com/contacts/

It’s possible to arrange a Skype, Whatsapp, phone call or a meeting in person.

What kind of payment options do you provide?

We do provide various payment options.

Please check- https://dialdist.com/payments/

What is the minimum order value?

Its 1 000 USD unless its sample order. For sample orders, a 1pcs order is possible as well.

Do you provide drop-shipping?

No, we do not provide drop-shipping at the moment.

I placed an order and I want to pay with bank transfer. Where are the details?

Once the order has been placed you should receive a message to your mailbox with bank details. If you have not received it, please check your Spam folder.

Which currencies do you accept?

We accept EURO and USD. You can switch between currencies at the upper side of the product grid. Invoice and all prices will be displayed in the selected currency

What if I can’t find what I’m looking for….

If you haven’t found a brand or a model that you desire, then we suggest you contact our sales team and we will inform you when the model will be available in our store or we can make a special delivery tailored to meet your needs. You can also subscribe to our newsletter to be updated on new releases and to get special promotions.

If you don’t find an answer to your questions in our FAQ (frequently asked questions) page, you can always contact us and we will answer as quick as we can. We are aiming at updating the FAQ page frequently, so please don’t hesitate to get in touch should you see anything missing.

 

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